The Domino’s effect – how admitting failure builds trust

February 17, 2026February 17, 2026 | Toby Martin

You are not in control of your own mind (and neither are your customers)

January 22, 2026January 22, 2026 | Toby Martin

Does estate agency have a drinking problem?

December 16, 2025December 16, 2025 | Toby Martin

The unexpected advantage of feeling like a fraud

November 26, 2025November 26, 2025 | Toby Martin

Service isn’t enough: It’s time for estate agents to deliver theatre

November 3, 2025November 3, 2025 | Toby Martin

Inform, educate, entertain: What Lord Reith can teach letting agents about the Renters’ Rights Bill

October 28, 2025October 28, 2025 | Toby Martin

The goldfish myth: Why we don’t have shorter attention spans, just higher standards

October 10, 2025October 10, 2025 | Toby Martin

Entitled and lazy? A Gen Z user guide for managers

September 22, 2025September 22, 2025 | Toby Martin

What Ryanair gets right (even when you hate them)

September 1, 2025September 1, 2025 | Toby Martin

Reason to be cheerful: why humour is the most underrated business tool

August 13, 2025August 12, 2025 | Toby Martin